Thank you for choosing Think Media. We strive to deliver high-quality design and printing services that meet your expectations. This Refund Policy outlines the terms under which refunds, returns, or cancellations may be issued.
By placing an order with us, you agree to the terms of this Refund Policy.
1. Order Confirmation & Custom Work
All services provided by Think Media — including custom designs, printing, and production work — begin only after your order confirmation and payment (partial or full) as agreed.
Because our services involve customized work, refunds are generally limited once production has started.
2. Refund Eligibility
Refunds may be considered under the following conditions:
a. Duplicate Orders
If you accidentally place duplicate orders, we may refund the extra order amount.
b. Service Not Rendered
If Think Media fails to provide the ordered service within agreed timelines without valid reason, a partial or full refund may be issued.
c. Technical Errors
If payments are charged more than once due to technical issues, the extra amount will be refunded.
3. Non-Refundable Situations
Refunds will not be issued in these cases:
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Custom design work once the design process has started, unless there is a breach of agreement.
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Printing & production work once the job has been sent to production (design approved and finalized).
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Change of mind or cancellation after services have started.
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Services completed and delivered as per agreement.
4. Partial Refunds
In some cases, a partial refund may be issued if work has been started but not completed, based on the progress achieved and the cost incurred.
5. Cancellation Policy
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You may request cancellation before work begins.
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Once design or production has commenced, cancellation requests will be reviewed case by case.
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Any approved cancellation may incur administrative or processing fees.
6. Refund Process
To request a refund:
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Contact us via email/phone with your order details.
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Explain the reason for the refund request.
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Our team will review and respond within 7 working days.
If a refund is approved, it will be processed via the original payment method or as agreed.
7. Contact Us
For refund or cancellation inquiries, please reach out through the contact information on our website.